Standard labor rates: Comtex clients have the option to call us for telephone service and repair on a per call basis and they will be billed (with approved credit) our current rates plus parts. This type of service is known as "per call" and has a minimum billing charge of $75 as a diagnostics fee. Our standard labor rate is $105 per hour (including diagnostic fee) as of January 2008.

Pre-paid labor packages: Many Comtex clients take advantage of our discounts (up to 20%)  on labor by pre-purchasing labor packages. Starting at 5 hours of labor and going to 20 pre-paid hours, these packages never expire and are "charged" in 1/4 hour increments. This is a great way to SAVE BIG on labor costs for our larger customers, and small business customers can take advantage of the discount as well.

National Accounts: Many, many national accounts use Comtex for service in the Montgomery area. We currently provide service for accounts like Walmart, Lowes, Limited Brands, Hotels Chains, and many others. Each of these contracts are negotiated and change annually, so please call us for current pricing.

Maintenance Plans:

Basic - This plan covers all listed equipment and includes all parts and labor. This plan is GREAT for companies who want the security of knowing they can call us for equipment "breakdowns" and we take the risk for repair and/or replacement costs. Monday - Friday 8 am til 4:30 pm. After hours service is available at our standard labor rates. This plan starts at $35 per month for up to 10 telephones and voice mail.

Silver - This plan is the same as Basic plus GPS which includes the added coverages of No Trouble Found (NTF), carrier problems and troubleshooting, fax, credit card, alarm, and other issues. We also report the problems to carriers for these clients at no charge.

GPS - This plan does not include the basic coverages, but does include the added coverages of No Trouble Found (NTF), carrier problems and troubleshooting, fax, credit card, alarm, user errors, and other issues. We also report the problems to carriers for these clients at no charge. This plan starts at $19 per month.

GPS Elite - This plan covers GPS plus gives clients UNLIMITED labor for adds, station moves, and program changes. This plan starts at $49 per month for up to 29 telephones.